Privacy Policy for NeoFit Roller
1. Introduction
At NeoFit Roller, accessible via neofitroller.com, we are committed to protecting your privacy and ensuring the highest level of transparency and security when processing your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your data in accordance with applicable data protection regulations, including the European General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA). Your trust is important to us, and we strive to uphold the principles of privacy, integrity, and accountability throughout our operations.
2. Scope of this Policy and Data Controller Role
This Privacy Policy applies to all personal data collected through your interaction with the website neofitroller.com, including information provided via our online services, purchases, forms, and communications. NeoFit Roller acts as the data controller for the purposes of GDPR compliance—responsible for determining the purposes and means by which your personal data is processed.
3. Categories of Data Processed
We collect and process various categories of personal data to provide our services, enhance user experiences, and fulfill contractual and legal obligations. These include:
– Usage Data: Information such as IP addresses, browser type and version, device information, geolocation data, access dates and times, referring website addresses, and website navigation paths. Collected via cookies, analytics engines, and log files.
– Account Data: Personal details provided to create an account or place an order, including name, billing and shipping addresses, email address, and phone number.
– Profile Data: Data related to your preferences, past purchases, wishlists, behavior on our website, and profile settings.
– Communication Data: Records of correspondence with our customer support, including inquiries, complaints, responses, and communication history.
– Technical Data: Device-specific and system-level information such as operating system, screen resolution, language settings, and internet service provider data.
– Transaction Data: Information regarding purchases made on neofitroller.com, including order details, payment methods, transaction identifiers, shipping details, and order history.
– Preference Data: Information you provide about your interests, marketing and communication preferences, and product feedback.
4. Legal Bases for Data Processing
We collect and process your personal data based on one or more of the following lawful bases:
– Consent: When you voluntarily provide information or opt-in to receive marketing communications and agree to our use of cookies.
– Contractual Necessity: To fulfill our obligations to you, such as processing and delivering your orders, facilitating customer support, and managing your account.
– Legal Obligation: To comply with applicable legal and regulatory obligations.
– Legitimate Interests: To protect and improve our services, prevent fraud, and operate our business efficiently, provided such interests are not overridden by your data rights and freedoms.
5. Your Data Protection Rights
Subject to applicable law, you have a number of rights concerning your personal data, including:
– Right of Access: You may request access to the personal data we hold about you.
– Right to Rectification: You may request correction of inaccurate or incomplete personal information.
– Right to Erasure (“Right to be Forgotten”): You may request deletion of your personal data, subject to legal and contractual exceptions.
– Right to Restriction of Processing: You may request a temporary suspension of processing your data in certain scenarios.
– Right to Data Portability: You may request transfer of your data in a structured, commonly used, and machine-readable format.
– Right to Object: You may object to data processing for marketing purposes or under our legitimate interest justification.
To exercise any of the above rights, please contact us at [email protected]. We may need to verify your identity before responding to your request.
6. Security Measures
We take appropriate and industry-standard technical, physical, and administrative security measures to prevent unauthorized access, disclosure, misuse, or loss of your personal data. These measures include:
– Secure socket layer (SSL) encryption for data transmissions;
– Strong access control protocols on all data systems;
– Regular data backups maintained in secure environments;
– Staff training on data privacy best practices and internal policies.
7. International Data Transfers
As NeoFit Roller may utilize global service providers and infrastructure, your data may be transferred outside your country of residence, including to jurisdictions that may not provide the same level of data protection. Where applicable, we implement Standard Contractual Clauses or ensure provider adherence to frameworks recognized under GDPR or CCPA to safeguard your personal data during cross-border transfers.
8. Data Retention
We retain personal data only for as long as reasonably necessary to fulfill the purposes outlined in this Privacy Policy. Typical retention timeframes include:
– Account Data: As long as your account remains active or until you request deletion.
– Transaction Data: For a minimum of seven (7) years to comply with financial and legal obligations.
– Communication Records: Retained for up to two (2) years for customer support and service improvement purposes.
– Marketing Preference Data: Retained until you opt-out or until consent is withdrawn.
9. Cookie Policy
neofitroller.com uses cookies and similar technologies to provide, improve, and personalize your experience. Cookies are small data files stored on your device when visiting our website. We use the following cookie categories:
– Essential Cookies: Necessary for basic website functionality, such as navigation and checkout processes. These cannot be disabled.
– Functional Cookies: Enable enhanced user experience by remembering preferences and settings.
– Analytics Cookies: Help us understand user behavior and improve website performance. We employ tools such as Google Analytics in a privacy-centric manner.
– Performance Cookies: Allow us to measure the effectiveness of our marketing efforts and optimize website load times and responsiveness.
10. Cookie Management and Compliance
In compliance with GDPR and CCPA, we offer cookie consent banners upon your first visit and provide the option to modify or withdraw your cookie preferences at any time. Most browsers also allow you to manage or block cookies via their settings. However, disabling certain cookies may impair functionality and performance of neofitroller.com.
11. Children’s Privacy
Our website is not directed to or intended for children under the age of 13. We do not knowingly collect personal data from individuals under this age. If we become aware that we have collected data from a child without verified parental consent, we will delete such data promptly. If you believe a child has submitted personal information to us, please contact [email protected].
12. Policy Updates
We reserve the right to review and update this Privacy Policy as regulatory, legal, or business conditions change. Any material changes will be communicated through neofitroller.com or via other appropriate channels. Continued use of our services following updates signifies your acceptance of the revised policy.
13. Contact Information
For any inquiries, requests, or concerns relating to this Privacy Policy or your personal data, please contact us:
Email: [email protected]
We are fully committed to complying with applicable privacy laws, including GDPR and CCPA. Should you have any questions or believe your rights have been infringed, please do not hesitate to reach out to us at the email address above.